After property handover, owners need a clear channel for requests, observations and maintenance. Learn the elements of an organized after-sales process.
One channel for every request
When requests are scattered across WhatsApp, calls and personal messages, details get lost. A better approach is a unified form or system that records the customer, project, unit and request type.
A reference number
A reference number turns a conversation into a trackable case. The customer knows the request has been logged, and the team can return to it without asking for the same explanation every time.
Details and photos
A clear description of the issue and a photo or video where needed speeds up diagnosis and reduces unnecessary visits. Attachment upload should be part of the request form.
Priority classification
Not all requests are equal. A priority system helps route cases that affect safety or use of the unit more quickly, according to company policy.
Status updates
The customer needs to know what has happened: received, under review, appointment scheduled, in progress or closed. Silence between opening and closing a case can create a complaint even when work is underway.
Documented closure
After the work is completed, record what was done, the closure date and any follow-up note or visit. Clear closure prevents old cases from remaining open indefinitely.
Analyze recurring causes
The value to management does not end when a request is solved. If the same issue appears in several units, the information should reach development and quality teams so future projects can improve.
Next step
For existing Mehad customers, use the after-sales service form, link the request to the project and unit number, and attach a photo where needed.